To place an order, browse our product listings, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, provide your shipping information, and choose your payment method to complete the purchase.
Can I change or cancel my order after it’s been placed?
Once an order is confirmed, it cannot be changed or canceled. If you need assistance, please contact our customer service as soon as possible, and we’ll do our best to help.
What should I do if I didn’t receive an order confirmation email?
Check your spam or junk folder to see if the confirmation email was misplaced. If you still can’t find it, contact our customer service with your order details, and we’ll assist you in verifying your order.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this tracking number on our shipping carrier’s website to monitor the status of your shipment.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Please select your preferred payment option at checkout.
Shipping FAQs
What are your shipping options and costs?
We offer national shipping absolutely FREE with any device purchase. You can view shipping options during the checkout process. We may charge a shipping fee under certain circumstances, but we endeavour to keep shipping FREE for every order.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Generally, standard shipping takes 7-15 business days.
Do you ship internationally?
Currently, we only ship within South Africa. We do not offer international shipping at this time.
How can I track my shipment?
After your order is dispatched, you’ll receive a tracking number via email. Use this number on the carrier’s website to check the status of your shipment.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived by the expected delivery date, check the tracking information for updates. If there are any issues or discrepancies, contact our customer service for assistance.
Returns and Refunds FAQs
What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are in their original condition and packaging. Please review our return policy for specific details and exclusions.
How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service to request a return authorization. You’ll need to provide your order number and reason for the return.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used.
What should I do if I receive a damaged or incorrect item?
If you received a damaged or incorrect item, contact our customer service immediately. Provide photos of the damage or incorrect item along with your order number, and we’ll arrange for a replacement or refund.
Are there any items that cannot be returned?
Certain items such as opened electronics, personalised products, and clearance items may not be eligible for return. Please check our return policy for a detailed list of non-returnable items.
Promotions and Discounts FAQs
How do I apply a promo code to my order?
During checkout, enter your promo code in the designated field and click “Apply.” The discount will be reflected in your order total.
Can I use multiple promo codes on a single order?
Only one promo code can be used per order. Choose the code that offers the best discount for your purchase.
Why isn’t my promo code working?
Ensure that the promo code is entered correctly and is still valid. Some codes may have restrictions or expiration dates. If you’re having trouble, contact our customer service for assistance.
Do you offer student or military discounts?
We do not currently offer student or military discounts. Keep an eye on our website for any future promotions.
How can I find out about upcoming sales and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on upcoming sales, promotions, and special offers.
Customer Support FAQs
How can I contact customer service?
You can contact our customer service via email, phone, or through our website’s contact form. Visit the “Contact Us” section for details.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9 AM to 6 PM (local time). We are closed on weekends and public holidays.
Do you offer live chat support?
At this time, we do not offer live chat support. You can reach us via email or phone for assistance.
Can I speak to someone over the phone?
Yes, you can contact us by phone during our customer service hours. The phone number is available on our “Contact Us” page.
What should I do if I have a complaint?
If you have a complaint, please contact our customer service with details of the issue. We will investigate and address your concerns promptly.
Payments FAQs
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information during transactions.
Can I pay using multiple payment methods?
Currently, we only accept one payment method per order. Please choose the payment method that best suits your needs.
Why was my payment declined?
Payment declines can occur for various reasons, such as insufficient funds, incorrect payment details, or issues with your bank. Check your payment details and try again, or contact your bank for more information.
When will my credit card be charged?
Your credit card will be charged at the time of order confirmation. The transaction will appear on your statement according to your bank’s processing times.
Subscriptions FAQs
How do I subscribe/unsubscribe to your newsletter?
To subscribe, enter your email address in the newsletter sign-up form on our website. To unsubscribe, click the “unsubscribe” link at the bottom of any email.
Do you offer subscription services for products?
Currently, we do not offer subscription services for products. All purchases are made individually. However, you can switch to contract term purchases through the availble options throughout the MobileStore Website.
Will I be notified before my subscription renews?
If you have a subscription service, we will send you a notification before the renewal date. For non-subscription purchases, this does not apply.
Can I pause or cancel my subscription?
If you have a subscription, you can pause or cancel it by contacting our customer service. Provide your subscription details for assistance.
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